Return Policy

We want you to be satisfied with your Garrison Flood Control purchase and offer a guarantee against manufacturers defects under the terms of our warranty. For returns, please contact us to report your claim.

  • Due to the bulky nature of our products, we charge a 20% Restocking Fee on all returns or exchanges in addition to shipping charges both ways.

  • We allow returns up to 10 days after the original delivery date.

  • Once your package has left our warehouse, you may not cancel your order and any returns will incur a 20% Restocking Fee and round trip shipping.

  • Returned merchandise must be in its original crating and/or packaging, to protect the product during return shipment. Returned items must be unused and in 100% resalable condition.

  • Returns must be made using our shipping companies and in coordination with us.

  • All returns must be approved in writing by Garrison Systems before action is taken. 

  • In the event that your product arrives damaged during transit, it is important that you note this damage on the Bill of Lading or Delivery Receipt and delivery should be “refused”. Ideally, we recommend taking a picture of the damaged package or pallet prior to refusal. We will replace product damaged in transit at no charge.

  • Claims for freight damage or missing product must be submitted within 2 business days of receiving your order.

  • You may be asked to dispose of or donate any damaged product. We are not responsible for accepting product, though in some instances it may be requested.

  • Any non-defective merchandise that is returned collect will be refused, and the customer will be responsible for any charges incurred.

Custom Orders

  • Custom orders are made to order and as such cannot be returned. All sales on customized barriers or equipment, such as Hammerhead™ aluminum planks, are final.

  • We recommend you double check dimensions and measurements before placing your order, to avoid any issues.

  • In the event that your product arrives damaged during transit, it is important that you note this damage on the Bill of Lading or Delivery Receipt and delivery should be “refused”. Ideally, we recommend taking a picture of the damaged package or pallet prior to refusal. We will replace product damaged in transit at no charge.

  • Any claims for damage on custom orders must be made within 10 days of receipt of your order.


    For returns or damage claims, please contact sales@garrisonflood.com with any questions.